Privacy Policy for Wolf Network Security
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from wolfnetworksecurity.co.uk (the “Site/Website”).
By visiting our website or purchasing our services you agree to comply with and be bound by this Privacy Policy.
Definitions:
Wolf Network Security/we/us/our - Wolf Network Security Ltd, a company incorporated in England and Wales with registered number 10635866 whose registered office is Unit 1 Cobham Road, Ferndown Industrial Estate, Wimborne, England, BH21 7SB, United Kingdom.
User/you - any third party that accesses the Website and is not either (i) employed by Wolf Network Security and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Wolf Network Security and accessing the Website in connection with the provision of such services.
Personal Information we Gather:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect personal information about you when you access our website, contact us, send us feedback, purchase services from us or complete customer surveys. We collect this personal information from you either directly, such as when you contact us or purchase services, or indirectly, such as your browsing activity while on our website via Cookies.
Some of the information we may collect:
- IP address and device information
- Your name, business address and contact details including telephone number, job title and email address
- Details of any feedback you give us by phone, email, post, submission of a form from our website or via social media
- Information about the services we provide to you
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase with us, we collect certain information from you, including your name, billing address, shipping address, and payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How We Use Your Personal Information:
- Improve our services
- For marketing purposes
- Communicate with you to provide our services
- Confirm acceptance of your registration and create and manage your account with us
- Verify your identity
- Notify you of any changes to our services that may affect you
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting dpo(at)wolfnetworksecurity.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
Sharing Your Personal Information:
We may share your personal information with partner companies who we use to provide some of our services. We do not allow these companies to use your personal information for any purposes beyond providing our services to you. This data sharing enables us to provide the services to you.
We will not share your personal information with any other third party.
Some of these third party recipients may be based outside the United Kingdom and European Economic Area. Please see below for how we safeguard your personal information when a transfer occurs.
Transfer of your information out of the UK and EEA
We may transfer your personal information to the following which is located outside the United Kingdom (UK) and European Economic Area (EEA) as follows:
- The USA for marketing purposes.
We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
Marketing:
Where we have your consent to do so we may contact you via email, phone or post regarding special offers and services. You may unsubscribe by contacting us or using the unsubscribe feature in the emails.
Behavioural Advertising:
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
COMMON LINKS INCLUDE:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights:
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at dpo(at)wolfnetworksecurity.co.uk if you wish to make a request.
Data Retention:
Your information is securely stored.
We will retain your personal information for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.
Maintaining Data Accuracy
It is important to us that the information we hold about you is accurate and current. Please keep us informed of any changes at dpo(at)wolfnetworksecurity.co.uk
How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us at dpo(at)wolfnetworksecurity.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Changes:
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us:
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at dpo(at)wolfnetworksecurity.co.uk or by mail using the details provided below:
Unit 1 Cobham Road, Ferndown Industrial Estate, Wimborne, England, BH21 7SB